Terms and conditions
Terms and Conditions for
Tardigrade Tactical
Gisselfeldvej 8
2665 Vallensbæk Strand
TLF: +4529217370
CVR: 33978006
Payment
Tardigrade Tactical accepts online payments with the following credit cards, Visa, Visa, Mastercard, Mobilepay Online, Maestro, Paypal, ApplePay.
Payment will only be deducted from your account when the physical item is shipped or the virtual product is created unless otherwise agreed or stated on your order.
When paying with Visa Electron and Mastercard Debit, which is a debit card, the payment will be reserved in your account in accordance with the terms of your card until we withdraw or decline the payment.
All prices on the website include VAT and will also bee showed ex. VAT next to the price incl. VAT.
Individual prices in the shopping cart is shown ex. VAT and shown as incl. VAT later in the order process and as the total amount of the shopping cart.
The website uses the following currencies for pricing:
Euro (EUR)
Tardigrade Tactical use a secure payment server that encrypts all information with SSL protocol, meaning your data is secure and cannot be read by other third parties.
Delivery and Shipment
Also see: https://tardigradetactical.com/pages/shipping
Domestic and international shipping policy
Orders are usually processed within 1-5 business days. If we are experiencing a high volume of orders, shipping of your order may be delayed. In case we cannot ship your order within 1-5 business days, we will let you know by e-mail or by phone.
Worldwide shipping
We ship worldwide, with a few exceptions. If your are unsure whenever we will or can ship to your country, contact us on info@tardigradetactical.com for further information.
International orders will be processed within 1-5 business days.
International export/import restrictions
Some products may be regulated by law in Denmark or by law in your country. Please research if there are any import restrictions or restrictions of usage, in your country, of a specific product you wish to order.
Tardigrade Tactical will take no responsibility for any restrictions of import in your country and will cancel orders that goes against Danish or European law.
Customs, Duties and taxes
Tardigrade Tactical is not responsible for any fees (tariffs, taxes, etc.). imposed after your order has been shipped. You are responsible for researching any import fees that may be applied in your country.
Orders to EU countries will include Danish VAT (MOMS) of 25%. Prices are both shown with and without VAT in the store.
Shipping charges
Shipping charges will be calculated and displayed during the checkout process. We reserve the right to cancel any order if there are any inconsistencies in addresses and shipping charges due to a wrong calculation of shipping in our shipping system.
VAT outside of EU
All orders to countries outside the EU will not include the Danish VAT. The price without VAT ("ex. VAT") is displayed next to the price including VAT, with each product.
Order conditions
We reserve the right to cancel any order if there are any inconsistencies in addresses or for any other reason that may include a sign of fraud or against company policy.
You are always welcome to contact us before placing an order if you think there potentially could be issues with the order you are placing. We are ready to help you as much as needed.
Special delivery
In case you need a special delivery service for large orders, special handling or to a government address where special rules apply, please reach out to us at info@tardigradetactical.com and we will be happy to assist.
If you regret your purchase (Withdrawal)
For orders within the EU, Tardigrade Tactical offers a 14 days full refund on goods purchased on the website unless otherwise agreed or stated in your order.
The 14 day period starts on the day the order is delivered to your address or to the parcel-store or to a pick-up point that you chose or was chosen for you during checkout.
Tardigrade Tactical will not pay for the return shipment of the returned goods. Returned products must be shipped directly to our address:
Tardigrade Tactical
Gisselfeldvej 8
2665 Vallensbæk Strand
DENMARK
When returning products. Do not ship to a parcel store or pick-up point, unless specifically agreed upon. And never ship without notifying us in advance.
According to EU laws, we will refund the full purchase amount including the original shipping costs – but only at the lowest shipping rate possible. If you chose a shipping method that was not the cheapest possible shipping method, we will only refund the amount matching the cheapest possible shipping method.
The request for cancellation must be notified to us no later than 14 days after the delivery, and be with us no later than 14 working days after we are informed of your use of the right of cancellation/withdrawal.
If you wish to make use of your right to withdraw the purchase, you must send us an e-mail om return@tardigradetactical.com. In your message, clearly make us aware, that you want to use your right of withdrawal.
For international customers outside of the EU, return and refund is possible, but only the purchased amount of the product(s) can be refunded, not the shipping costs. Shipping costs for thecustomer returning the goods will not be refunded.
In case of an unintended return of a shipment, additional shipping costs will be charged to re-ship out the order. This usually happens when a parcel is in not picked up at a parcel store or pick-up point or is returned after being with customs or a shipping company without them successfully delivering the parcel(s).
Condition of the item you have returned
You are responsible for the condition of the product, and of the decreased value of the goods caused by handling it other than what is necessary to determine the nature, characteristics and function of the goods.
This means, that you have to try the item in the same way as if you were shopping in a physical store.
If the item is tested/used in addition to what is described above, it is considered used and of decreased value. This means, that when the purchase is canceled, you will receive a minor portion or none of the purchase amount refunded. It is up to Tardigrade Tactical to evaluate the item's condition.
Only return products that are in the same condition as when you received them.
Do not test products in a way that will leave marks or deform the product during the test. This could be (but limited to): magazines that will leave marks on a magazine pouch from gunpowder residue or oil.
When trying the size of a belt, only try the size of the belt and do not start wearing the belt for evaluation.
The product must be returned in its original packaging. Avoid breaking the packaging as mush as possible.
Warranty
For EU based customers, EU laws abide, dictating a 2 year period right of complaint. This right of complaint covers the expected durability of a product for the duration of 2 years. This does not cover tear and wear.
Tardigrade Tactical focus a lot on light weight and ergonomic design and materials to increase the user’s efficiency in a tactical environment. We are very aware of the fact that light weight products will have a decreased durability compared to products made from more durable or heavier materials. This means that the customer must have this in mind when purchasing a light weight product (this is not a term or description used to categorize products in the shop) – a light weight product will not have the same service life as a more heavily constructed product.
Velcro/Hook and loop will have a finite service life depending on the environment the product with hook and loop is used in and depending of how much the product is used. We cannot define how often a product with hook and loop can be open and closed – we always choose the highest quality of materials available for a specific application.
Defects on a product that are caused by an error in manufacturing is covered by a lifetime warranty and will repaired at the expense of Tardigrade Tactical, including shipping costs in relation the repair of a product.
This does not cover the service of changing hook and loop (Velcro), jump cord/shock cord/elastic cord or similar materials that will decay over time. Service can be done for an agreed upon fee and shipping costs are at the expense of the customer unless otherwise agreed upon.
Complaints regarding errors and defects must be reported to Tardigrade Tactical in a reasonable time after the goods have been received. We consider af maximum of 2 months as a reasonable time, unless otherwise agreed upon. We will refund reasonable shipping costs or provide a shipping label for returns.
Do not put product to use if the product has known defects!
The complaint waives right to warranty if the items are handled improperly or unusually.
Tardigrade Tactical covers return costs to a reasonable extent.
When returning, please contact us at:
Tardigrade Tactical
Gisselfeldvej 8
2665 Vallensbæk Strand
Phone: +4529217370
Warranty complaints will not be accepted if they are sent by cash-on-delivery system.
Customer & Privacy Policy
We do not resell personal information and do not pass on your personal information to others. They are only registered in our customer directory. You can delete your information at any time.
In order for you to enter into an agreement with Tardigrade Tactical, we need the following information:
. Name
. Address
. Phone number
. Email address
We make the registration of your personal information for the purpose of delivering the goods to you.
The personal information is registered with Tardigrade Tactical, and stored for until we consider the information obsolete or void or if the customer applies for having the information deleted – information will not be able to be deleted within 5 years for accounting reasons. 5 year being fiscal years for accounting purposes.
When collecting personal information via our website, we ensure that it always happens by submitting your explicit consent, so that you are informed exactly what information is being collected and why.
The director and employees for Tardigrade Tactical have access to the information recorded about you.
The data manager in Tardigrade Tactical is: Birk Anton Knudsen.
We do not store and transmit customer information encrypted.
As registered with Tardigrade Tactical, you always have the right to object to the registration unless an order has been placed using this information as described.
You also have the right to know what information is registered about you. You have these rights under the Personal Data Act and in connection with this, please contact info@tardigradetactical.com .
Cookies
On https://tardigradetactical.com/, cookies are used for the purpose of optimizing the website, and its functionality, making the visit as easy as possible for you.
You can delete cookies from your computer at any time, see the instructions on Webshop Cookies and Privacy Policy.
Log Statistics
We use log statistics at https://tardigradetactical.com/,
which means, we have a statistics system, that gathers information, that can supply us with a statistical indication of, how many visitors the site has, where they are from, and on which landing page they leave the site and more.
The Log statistic is only used with the purpose to improve Tardigrade Tactical's website and the user experience.